COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved

Ensure that allocated productivity target/s are achieved

Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)

Follow-up daily on progress of the PTP's and the respective statuses to optimise collections

Ensure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process

Adhere to / utilize the collections call script/s

Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system

Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment

call centre experience would be advantageous

Credit and Criminal clear

Strong communication skills

Computer literate

Understanding / working knowledge of a collections system is advantageous

Skills

Target driven

High level of integrity

Strong work ethic

Self-motivated

Able to work under pressure

Reliable

Time management

Able to work in a team