Primary Functions

1. Reports to the Assistant to the General Manager or Department Head.

2. Responsible for execution of directives provided by the Assistant to the General Manager or Department Head on continuous improvement including but not limited to implementing work procedures to increase productivity and improve service levels.

3. Supervise the day-to-day operations of training, after sales and maintenance group.

4. Supervise, assist, guide, coach, discipline, motivate and evaluate team member's performance.

5. Responsible for the preparation, measurement, monitoring, reporting of individual KPI and team KPI (Key Performance Indicator)

6. Responsible for creating and monitoring controls to avoid and/or minimize operating costs.

7. Creates, review and revise department policies, procedures and guidelines when deemed necessary.

8. Trains team members.

9. Complies with company policies and procedures.

10. Implements and relay with the team the company policies, procedures and guidelines.

11. Prepares management reports.

12. Perform and execute good open communication to the team, other department and clients if needed, by answering phone calls, text messaging, and responding to email

13. Performs other related tasks advised by the immediate leader.

14. Supervise and oversee team member's duties and responsibilities as stated in the job description.

15. Coordinate and update all internal Groups with regards to any new update and new procedures that will be implemented and imposed.

TRAINING

1. Review, revise, update and creates training manuals and presentation materials such as but not limited to active equipment operations, troubleshooting, and maintenance both for internal and external client.

2. Creates, adhere and monitor training schedule both for internal and external client.

3. Handles logistics requirement needed for the training such as but not limited to venue, pre and post training evaluation, training questionnaires, examination and certificates

4. Conducts training both for internal and external client.

5. Coordinates with HR group and immediate lead on any technical training requirement.

6. Ensures full documentation of products covering its operational usage and functionality.

AFTER-SALES AND MAINTENANCE

1. Prepares, adheres and maintains preventive maintenance schedules of all awarded projects.

2. Review and check preventive maintenance Policy and Procedure if still applicable with Market Standards.

3. Keep and ensure Schedules of Preventive maintenance is met and complied.

4. Coordinates with technical and sales-tech support group for the implementation of preventive maintenance schedules.

5. Provide output report on the procedures done during Execution of Preventive Maintenance Activities

6. Maintains safe and healthy working environment by following standards and procedures.

7. Ensures proper and timely training of maintenance engineers on new products and service updates

8. Maintains documentation for testing, repair, troubleshooting, replacement for defective and replacement within warranty of all products.

9. Coordinates with Materials and purchasing groups defective products identified during testing period for immediate replacement especially those under warranty period.

Secondary Functions

1. As part of R&D team, act knowledgeably with flexibility on all security and safety system such as but not limited to GPS, CCTV, Access Control, Car Park System, PABGM and FDAS installation/troubleshoot requirement at any given time.

2. Perform and execute good open communication to the team, other department and clients if needed, by answering phone calls, text messaging, and responding to email.

3. Adheres with working schedule and working location as advised by the Assistant to the General Manager or Department Head

4. Performs others related tasks advised by the Assistant to the General Manager or Department Head.

Qualification:

• Graduate of any School of Engineering and Technology or any related course; MA degree is not required but it is an advantage.

• With excellent project management / operations management skills expertise experience

• Has excellent technical knowledge or experience in security & safety products and services.

• At least have 3 to 5 years supervisory experience under engineering department;

• Working experience in security & safety industry is not required but it is an advantage.

• Has excellent communication and interpersonal skills, and has the ability to measure and assess participants training needs

• Has the ability to facilitate training program or orientation / presentation activity.

• A very well-versed in any instructional design process or procedure

• Able to create evaluation and analyze data such as but not limited to conducting survey, creating effective tests, assessing learners through observable behavioral changes.

• Mature with high sense of commitment and passion to the assigned job

• No Attendance Issue

• Proactive and willing to be trained

• Compliance with the company rules and regulations

• With excellent Leadership Skills and Positive Personality

• Willing to work on field, assign anywhere in the Philippines, work overtime and weekends if necessary.