Roles and Responsibilities:

•    L1/L2 Application Support

•    Technical application support experience with .net knowledge.

•    Ability to become technically proficient with Microsoft Technologies. Also, develop reports & dot net apps to automate manual process/steps.

•    Excellent communication and customer handling skills. Understanding and adherence to customer SLAs.

•    Extensive hands-on technical experience for support/operations and related skills evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in a timely manner.

•    Proven track record of taking ownership, driving results and Willingness to learn new technologies and achieving higher technical skills.

•    Willingness to work in rotational shifts.

Skill set:

•    Basic knowledge of , C#.NET

•    Database knowledge with experience in Microsoft SQL Server.

•    Experience in developing .NET as Web Applications and Windows Services based application. Troubleshooting skills.

•    Ability to create FAQ's, troubleshooting manuals will be of value.

Experience: 2-4 years

Qualification: BE/ MCA/ equivalent preferred