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Front Office Supervisor
Full time at L' Fisher Hotel in Philippines

Front Office Supervisor Full time at L' Fisher Hotel in Philippines

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Job highlights

Posted on July 24, 2018

Job details

- Handle all future reservations ( in the absence of the reservations clerk), matching the needs of the guests with those of the hotel

- Process all transmissions of reservations, changes and cancellations

- Understand the hotel's policy on guaranteed, no show and confirmed reservations.

- Answer all phone call promptly and in courteous manner.

- Secure all required information to ensure that the guest has a pleasant say

- Be aware at all time of the room status and rates of all hotel promotional package rates.

- Process rooming lists for travel agency, conventions, conference and indicate special request for billing instructions.

- Prepare welcome letters and FO staff schedule of three (3) towers.

- Prepare progress billing of group bookings.

- Understand the hotel's reservations cancellation procedure.

- Follow the designated procedures in handling VIPs.

- Must be aware on how to handle all types of reservations such as guaranteed reservations, non- guaranteed, confirmed, advance deposit, travel agents (prepaid) corporate, individual and etc.

- Prepare memos such as request for payment, refund, incentives and etc.

- Ensure that all VIP's and concierge level guests are pre-registered.

- Monitor daily inventory and determine room availability.

- Answer all incoming emails and letters that required by the clients.

- Preventing common reservations problems and complaints

- Train, cross train and retrain (when necessary) all front desk personnel.

- Relieve post of desk clerk and cashier in their absence.

- Be knowledgeable about all subordinate employees whenever necessary

- Keep overtime hours to a minimum

- Supervise workload during shifts.

- Must be able to update hotel guest history.

- Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously

- Work with in the hotel budget (Monitor expenses), Practice aggressive selling techniques. Maintain continues control of the room rack to ensure maximum revenue

- Ensure that all desk areas are neat and clean and that endorsement logbook is accurate.

- Ensures that all keys are balance or complete and the end of the shift

- Prepare daily, monthly and yearly reports required by the management

- Act as officer in charge of the department in the absence of the Manager

- Assist Manager in conduction monthly meetings

- To achieve goals of profitability, efficiency and guest satisfaction.


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