-Excellent Communication Skills

Proven experience as telesales representative or other sales/customer service role

-Outstanding written and verbal communication skills

-Good knowledge of relevant computer programs ( CRM software) and telephone systems

-Cool-tempered and able to handle rejection

-Outstanding negotiation skills with the ability to resolve issues and address

complaints

-Understanding of customer needs

-Maintaining relationships with larger clients by providing information, support and

guidance

-Identify opportunities for a sale.