JOB DESCRIPTION

- Provide customer and corporate support thru Emails and online chatbox

- Liaise with Vietnamese customer, therefore Born Native Vietnamese who can speak, read and Vietnamese will be preferred.

Education:

- BA/BS degree (Graduate) or equivalent experience

Minimum Qualifications:

• 3 + years working in a service/customer service/sales organization

• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience

• Must have exceptional grammar and typing accuracy skills - experience with business communication

• Ability to comprehend and analyze client situations and apply the right solution

• Ability to collaborate and work effectively on a team

• Ability to educate customers on policy and product questions

Preferred Qualifications:

• Experience in online advertising at a major media agency or publisher

• E-mail and chat support experience

• Pre-sales experience; able to deliver product value proposition

• Experience working in and with a global organization