Job Description:

1. Solution Order Management

• Receive and review quote in WOT

• Submit quote to OM

• Carry out the responsibilities in conformity with TAT

• Update Account Profile / Master Agreements as and when required

2. Order Change/Cancel Request

• Receive order change/cancel request

• Validate complete request information

• Obtain approval according to established guidelines

• Enter Change Data into system

3. Invoicing

• Establish invoice preferences for customer in invoice engine

• Validate Revenue Recognition - has been met per the terms and conditions of the contract and policy

• Request for revenue deferral should be routed through the Team Leaders.

• Trigger invoice in system

• Send invoice file for printing and to all distribution channels ( EBPP)

4. Archiving, Records Retention and Audit Support

• Provide archiving and records retention in accordance with NCR policies and NCR practices including Electronic order jacket.

• Provide internal and external audit support as requested

5. Training, teaming and collaboration

• Regularly identify the training needs of the team members, work with the TL and ensure that the required training is provided in a timely manner.

• Additionally ensure that the changes in the process are documented and all members are provided training on such changes

• Work closely with all members and TL to ensure that all compliances are met. Develop and follow the tracking mechanism to ensure compliances

• Act as a back up to the TL