Front Office Supervisor
Full time
at L' Fisher Hotel in
Philippines
Job highlights
Posted on July 10, 2018Job details
Education: Graduate of a 4 year College course
Communication Skills: proficient in verbal and written English
Soft Skills:
- excellent customer service, leadership and management skills;
- critical-thinking and reasoning abilities;
- ability to meet deadlines and multitask;
- need to have excellent interpersonal and organizational skills and administrative and communication skills
- Capable of leading and motivating a team
Technical Skills: computer literate
Experience: With at least 3 years of experience in supervisory position in Customer Service or in Tourism industry
Personality: With pleasing personality and good moral character
Job Duties:
- Handle all future reservations ( in the absence of the reservations clerk), matching the needs of the guests with those of the hotel
- Process all transmissions of reservations, changes and cancellations
- Understand the hotel's policy on guaranteed, no show and confirmed ;
- Answer all phone call promptly and in courteous ;
- Secure all required information to ensure that the guest has a pleasant say
- Be aware at all time of the room status and rates of all hotel promotional package ;
- Process rooming lists for travel agency, conventions, conference and indicate special request for billing ;
- Prepare welcome letters and FO staff schedule of three (3) ;
- Prepare progress billing of group ;
- Understand the hotel's reservations cancellation ;
- Follow the designated procedures in handling ;
- Must be aware on how to handle all types of reservations such as guaranteed reservations, non- guaranteed, confirmed, advance deposit, travel agents (prepaid) corporate, individual and ;
- Prepare memos such as request for payment, refund, incentives and ;
- Ensure that all VIP's and concierge level guests are ;
- Monitor daily inventory and determine room ;
- Answer all incoming emails and letters that required by the ;
- Preventing common reservations problems and complaints
- Train, cross train and retrain (when necessary) all front desk ;
- Relieve post of desk clerk and cashier in their ;
- Be knowledgeable about all subordinate employees whenever necessary
- Keep overtime hours to a minimum
- Supervise workload during ;
- Must be able to update hotel guest ;
- Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously
- Work with in the hotel budget (Monitor expenses), Practice aggressive selling techniques. Maintain continues control of the room rack to ensure maximum revenue
- Ensure that all desk areas are neat and clean and that endorsement logbook is ;
- Ensures that all keys are balance or complete and the end of the shift
- Prepare daily, monthly and yearly reports required by the management
- Act as officer in charge of the department in the absence of the Manager
- Assist Manager in conduction monthly meetings
- To achieve goals of profitability, efficiency and guest ;
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