TECHNICAL CUSTOMER SERVICE REPRESENTATIVE
Full time
at Traceberry DMCC in
Dubai, UAE
Job highlights
Posted on July 2, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 5,000 - AED 6,000 /month
(Fixed Salary) - Nationality Lebanon, Moldova, Republic of, Philippines, Russian Federation, Syrian Arab Republic, Ukraine
Job details
We are looking for a technical customer service representative to work on project ;
What will you do?
The technical support specialist is a client facing role reporting to the operations director, responsible for implementation of our ;
The person will conduct client's training and provide them with technical support.
The ideal candidate will have an excellent client communications skill, customer service, and technical understanding in hardware and software specifically smart devices and applications, you will be working innovative environment, and you will be acting as a consultant to drive client engagement with our ;
RESPONSIBILITIES
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Guidance of the users to support them in becoming more productive
Support in the development of programs to train the customer on how to properly use the products
Evaluation of the systems' problems to recommend enhancements
REQUIREMENTS
Degree in IT or another related technical field
At best, practical help desk or customer support experience
High customer and service orientation
Well-developed communication and analytical skills
Good knowledge of operating systems and relevant hard- or software
Good problem-solving skills and focus on quality
Serenity in challenging situations
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