Responsibilities:

Develop effective customer relationship by providing regular feedback

Conduct periodic operational review with customers.

Ensure shipment arrangements are made for customers and update shipment status to customers from time to time

Serve as liaison between customers and various internal departments and vendors where required

Resolve customer complaints promptly.

Maintain adequate records and prepare necessary reports timely

Monitor shipment movement; follow up with operations department, compile documents required for operations, follow up and ensure shipment moves smoothly and on time.

Execute SOP and instructions assigned by superior

Implement customer specific improvement projects as and when required.

Work with defined Key Performance Indicators (KPI's)

Manage projects and coordinate with team members to achieve customer objectives

Promptly respond to queries from customers, ensure targets are met and manage expectations

Requirements:

Required skill(s): MS Office.

At least 1 year of working experience in the related field is required for this position

Independent with sound knowledge of forwarding

Possess problem solving skills

Meticulous and able to multi-task

Applicants must be willing to work in Klang, Selangor