• Identifies prospective customers by reading telephone and zip code directories and others digital channels and prepare listings

• Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies

• Answer incoming calls from prospective customers

• Use scripts to provide information about product's features, prices etc. and present their benefits

• Ask pertinent questions to understand the customer's requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

• Record the customer's personal information accurately in a computer system and filing

• Deal with complaints or doubts to safeguard the company's reputation

• Go the 'extra mile' to meet sales quota and facilitate future sales

• Keep records of calls and sales and record useful information

• Completes orders by recording names, addresses, and purchases; referring orders for filling

• Secures information by completing database backups

• Maintains operations by following policies and procedures and prepare relevant reports

• Contributes to team effort by accomplishing related results as needed

Requirements:

• 1 - 3 year(s) work experience as telemarketer or similar sales/customer service role

• Proven track record of successfully meeting sales quotas preferably over the phone

• Good communication and presentation skills

• Proficient in English

• Skilled in negotiation and dealing with complaints

• Persistent and results-oriented

• Patient and able to handle customer rejection.

• Possess at least SPM onwards

• Required language(s): Bahasa Malaysia and English  (Chinese-optional) 

• Malaysian and age below 35