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Front Office Supervisors
Full time at L' Fisher Hotel in Philippines

Front Office Supervisors Full time at L' Fisher Hotel in Philippines

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Posted on May 28, 2018

Job details

Education - Graduate of a 4 year College course

Communication Skills - proficient in verbal and written English 

Soft Skills:

  • excellent customer service, leadership and management skills; 
  • critical-thinking and reasoning abilities; 
  •  ability to meet deadlines and multitask; 
  •  need to have excellent interpersonal and organizational skills and  
  • administrative and communication skills 
  • Capable of leading and motivating a team 

Technical Skills - computer literate

Experience - With at least 3 years of experience in supervisory position in Customer Service or in Tourism industry

Personality - With pleasing personality and good moral character

Job Duties:

  • Handle all future reservations ( in the absence of the reservations clerk), matching the needs of the guests with those of the hotel 
  • Process all transmissions of reservations, changes and cancellations 
  • Understand the hotel's policy on guaranteed, no show and confirmed ;
  • Answer all phone call promptly and in courteous ;
  • Secure all required information to ensure that the guest has a pleasant say 
  • Be aware at all time of the room status and rates of all hotel promotional package ;
  • Process rooming lists for travel agency, conventions, conference and indicate special request for billing ;
  • Prepare welcome letters and FO staff schedule of three (3) ;
  • Prepare progress billing of group ;
  • Understand the hotel's reservations cancellation ;
  • Follow the designated procedures in handling ;
  • Must be aware on how to handle all types of reservations such as guaranteed reservations, non- guaranteed, confirmed, advance deposit, travel agents (prepaid) corporate, individual and ;
  • Prepare memos such as request for payment, refund, incentives and ;
  • Ensure that all VIP's and concierge level guests are ;
  • Monitor daily inventory and determine room ;
  • Answer all incoming emails and letters that required by the ;
  • Preventing common reservations problems and complaints 
  • Train, cross train and retrain (when necessary) all front desk ;
  • Relieve post of desk clerk and cashier in their ;
  • Be knowledgeable about all subordinate employees whenever necessary 
  • Keep overtime hours to a minimum 
  • Supervise workload during ;
  • Must be able to update hotel guest ;
  • Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously 
  • Work with in the hotel budget (Monitor expenses), Practice aggressive selling techniques. Maintain continues control of the room rack to ensure maximum revenue 
  • Ensure that all desk areas are neat and clean and that endorsement logbook is ;
  • Ensures that all keys are balance or complete and the end of the shift 
  • Prepare daily, monthly and yearly reports required by the management 
  • Act as officer in charge of the department in the absence of the Manager 
  • Assist Manager in conduction monthly meetings 
  • To achieve goals of profitability, efficiency and guest ;

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