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Customer Service Officer
Full time at Keywords International Pte Ltd in Central, Singapore

Customer Service Officer Full time at Keywords International Pte Ltd in Central, Singapore

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Job highlights

Posted on May 18, 2018

Job details

Responsibilities


• Query handling of tickets raised by customers

• Representing the company as the first point of contact for the client's customers

• Research bug reports and provide information and reproduction steps for QA

• Ensure compliance of player base with the game rules (ToS, Conduct Policies)

• Interact with and engage players by communicating with them on live chats, forums & social media platforms

• Update the communities regarding server downtime, maintenance, special offers & game updates


Requirements:

• Diploma or Bachelor's Degree in any field

• Excellent writing skills in English and Chinese in order to communicate with Chinese customers.

• Good knowledge of various social media (Wechat, Facebook, Twitter, Google+, YouTube, blogs and forums)

• Prior Customer service/call center experience would be preferred

• Interest in video games will be a plus

• Excellent organizational and time management skills


Other Information :

• 1-Year Contract (Renewable)

• Working Hours: Office Hours OR 5 days per week (Inclusive Weekends), 8 Hours Shift

• Shortlisted candidates will be required to go through linguistics tests (Chinese & English)

• Where you heard about this vacancy

• Last/Current Drawn, Expected Salary

• Earliest Availability

• Games you frequent, indicating the language interface and platform of each game

• Are you applying for Traditional Chinese or Simplified Chinese

Other benefits

Medical, Insurance

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