Job Description

•  Provide customer support and technical issue resolution via email, phone, chat and social ;
• Handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails and social media ;
• Identify, correct and advise technical issues faced on customer's computer and/or video game ; Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent ;
• Translation from English to required language or vice-versa depending on the positions

Requirement

• Basic communication in English, both conversational and written  Those who possess excellent customer service quality  Able to understand games from a gamer's perspective and give in-depth gaming and PC/console troubleshooting support 
• Ability to solve and analyse information accurately with appropriate speed and guidelines 
• Willing to work shifts, public holidays and weekends is a bonus. However, those who are not able to are welcome to apply 
• Able to work 5 days per week 
• Able to read and type the required languages (Vietnamese, Thai or Indo)  Malaysian/Malaysian PR or with dependent pass 
• Team player  Those with strong interest in games are preferred 
• Willing to work at Kuala Lumpur 

 Vietnamese Speaking (Basic English, Read and type Vietnamese is a must.) 

Thai Speaking (Basic English, Read and type Thai is a must) 

Indo Speaking (Basic English, Read and type Indo is a must)