Job Description

• Provide customer support and technical issue resolution via email, phone, chat and social ;
• Handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails and social media ;
• Identify, correct and advise technical issues faced on customer's computer and/or video game ;
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent ;
• Translation from English to required language or vice-versa depending on the positions ;

Requirement 

• Basic communication in English, both conversational and written 
• Those who possess excellent customer service quality 
• Able to understand games from a gamer's perspective and give in-depth gaming and PC/console troubleshooting support 
• Ability to solve and analyse information accurately with appropriate speed and guidelines 
• Willing to work shifts, public holidays and weekends will be a bonus but those who are unable to work on weekends or public holidays are welcome to apply as ;
• Able to work 5 days per week 
• Able to read and type the required languages  Singaporeans / PRs or LTVP preferred. Those without valid pass are welcome to apply ;
• Team player 
• Those with strong interest in games are preferred 

 Vietnamese Speaking (Basic English, Read and type Vietnamese is a must.)

Thai Speaking (Basic English, Read and type Thai is a must)