Helpdesk Customer Services

• Takes calls and service tickets on a ticket system
• Identify, resolve or manage the resolution of systems issues
• Ability to keep the Customer at the forefront of all requests and advocate customer needs at all times
• Manage escalation process of issues to 2nd & 3rd line
• Communicate to Level 2 and Level 3 teams keeping clients and management informed

You will work as part of a global service delivered by teams in Kuala Lumpur, Australia, United Kingdom and the US.

Qualifications and Skills Required

• C-Programming
• UNIX Shell Scripting
• Linux Operating System
• PHP and MySQL
• Web Programming and Cobol Programming
• ITIL and COBIT knowledge is an added advantage

Requirements

• Fluent in English language both in written and oral
• Will need to work on shifts and public holidays but will be compensated with leave
• At least 2 years experience on LINUX/UNIX
• A quick learner who enjoys overcoming challenges, resolving issues and escalating as needed.
• Open to Malaysian only.