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Technical Support - Antivirus
Full time through Global Headstart Specialist Inc in Pasig, Philippines

Technical Support - Antivirus Full time through Global Headstart Specialist Inc in Pasig, Philippines

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Job highlights

Posted on March 16, 2018

Job details

Qualifications:


• Must be at least Undergraduate of any 2 years course

• With or without experience

• High customer and service orientation

• Well developed communication and analytical skills

• Good problem -solving skills and focus on quality

• Serenity in challenging situations



Job Description:


• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance

• Guidance of the users to support them in becoming more productive

• Supports in the development of programs to train the customer on how to properly use the products

• Concession of the customer's troubles by recommendation of products, services or procedures

• Evaluation of the systems' problems to recommend enhancements


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