Control-M System Administrator

DE POSTERésumé du poste : Ce rôle couvre l'ensemble des activités liées à l'administration de Control-M et fournit un soutien technique aux membres de l'équipe. Le poste consiste à gérer les incidents escaladés, effectuer des analyses des causes profondes (root cause analysis) et répondre à la fois aux besoins réactifs provenant des rapports d'incidents (IR) et aux besoins proactifs liés aux exigences métier.Responsabilités principales Configurer, implémenter et supporter des chaînes de traitements (batch streams) Control-M complexes Moderniser l'infrastructure Control-M via des intégrations et l'Automation APIComprendre les besoins métier et concevoir des solutions adaptées Tester les modifications apportées à l'environnement Control-MGarantir le respect des standards de qualité lors des mises en production Gérer les incidents et les escalader à la Direction ou à des tiers si nécessaire Effectuer des analyses des causes profondes pour les incidents P1 à P4 et/ou de manière proactive selon les besoins métier Collaborer avec les équipes internes ou des tiers pour la mise en œuvre des changements Respecter les politiques et procédures applicables à la gestion des incidents, problèmes et changements Veiller au respect des niveaux de service (SLA) et de la qualité attendue Formation : Baccalauréat ou diplôme de cycles supérieurs en informatique, technologies de l'information, ou expérience équivalente.Your future duties and responsibilities Expérience minimale : 5 ans d'expérience pertinente.Compétences techniques Bonne connaissance de l'architecture Control-MExpérience pratique des versions Control-M v9.20 et v9.21 : installation, configuration et procédures de reprise après sinistre (DRP)Expérience sur plusieurs versions de Control-MParticipation à des projets de migration Control-MConnaissances de base des systèmes Linux Maîtrise approfondie des sujets suivants : Installation et configuration de Control-M Agent / Advanced File Transfer (AFT) / Managed File Transfer (MFT)Windows Server 2016/2019/2022UNIX / Linux – versions actuelles Control-M Automation APIParamètres des Agents Control-MControl-M Configuration Manager Création et mise à jour de calendriers Création et mise à jour de dossiers (folders)Création et mise à jour de jobs Ordonnancement des jobs Conditions des jobs Ressources quantitatives Composants de profils AFTJobs AFTSécurité Control-MJob Loader Concept User Daily Forecast Server Import/export de dossiers entre environnements Commandes de recherche et de mise à jour des dossiers Expérience de travail avec le support BMC sur des incidents de niveau 4Excellentes compétences en analyse et en résolution de problèmes Connaissance d'ITIL et de l'intégration entre Incident, Problem & Change Management Connaissance d'autres solutions de transfert de fichiers (préféré) : CFTConnect: Direct MQ Series Secure Transport Job Summary: This role supports all aspects of Control-M administration and provides technical guidance to team members. The position is responsible for handling escalated incidents, performing root cause analysis, and addressing both reactive issues from Incident Reports (IRs) and proactive business needs.Key Responsibilities Configure, implement, and support complex Control-M batch streams Modernize Control-M infrastructure with integrations and Automation APIUnderstand business requirements and design solutions accordingly Test changes to the Control-M environment Ensure quality standards in releases Manage incidents and escalate to Management or 3rd parties as necessary Perform root cause analysis for P1–P4 incidents and proactively based on business needs Collaborate with internal teams or 3rd parties to implement changes Follow required policies and procedures for incident, problem, and change management Ensure service performance expectations meet service levels and quality standards Education: Bachelor's or postgraduate degree in Computer Science, Information Technology, or equivalent experience.Required qualifications to be successful in this role Minimum experience: 5 years of relevant experience.Technical Skills Strong knowledge of Control-M architecture Hands-on experience with Control-M v9.20 and v9.21 installation, configuration, and disaster recovery Experience across multiple Control-M releases Experience with Control-M migrations Familiarity with Linux OS fundamentals Thorough understanding of the following Control-M topics: Control-M Agent / Advanced File Transfer (AFT) / Managed File Transfer (MFT) installation & configuration Windows Server 2016/2019/2022UNIX/Linux (current releases)Control-M Automation APIControl-M Agent parameters Control-M Configuration Manager Calendar creation and updates Folder creation and updates Job creation and updates Job ordering Job conditions Quantitative resources AFT profile components AFT jobs Control-M security Job Loader User Daily concept Forecast Server Import/export of folders between environments Find and update commands on folders Experience working with BMC Support on Level 4 issues Strong troubleshooting and analytical skills Knowledge of ITIL and IPC (Incident, Problem & Change) processes Knowledge of other file transfer tools (preferred): CFTConnect: Direct MQ Series Secure Transport La maîtrise de l'anglais, à l'oral comme à l'écrit, est indispensable, car le/la titulaire du poste sera amené(e) à collaborer régulièrement avec des collègues et partenaires aux États- Unis. LI-AM1Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. 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