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Customer Care Officer
Full time through Global Placement Resources in Selangor, Malaysia

Customer Care Officer Full time through Global Placement Resources in Selangor, Malaysia

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Job highlights

Posted on February 24, 2018
  • Professional background in
  • Job level Junior/Entry Level
  • Pays salary of MYR 2,000 - MYR 2,600 /month
    (Fixed Salary)

Job details

REQUIREMENTS:

Min SPM and above

• Fresh Graduates (Diploma and Degree) and Fresh School Leavers (SPM & STPM) are encouraged to apply

Must be able to work on 24/7 rotating shift; 5 days/week ONLY

• Customer orientated with good interpersonal and communication skills

Fluent in Mandarin and English


RESPONSIBILITIES:

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations

• Follow up and resolve customers complains and ensure it is close to satisfaction

• Work closely with team members and leaders at all times to achieve quality results and productivity.

• To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure

• Participate in ad hoc projects as required

• Proactively identify areas of service and procedural improvement and make recommendations to the team leader

• Any other duties assigned by the team leader


REMUNERATION PACKAGE:


• Basic salary + Allowances (Fixed, Variable) + Other Benefits

Other benefits

Additional Allowance
 Language Allowance
 Call Centre Allowance
 Shift Allowance - Depending on the types of shifts
 KPI Allowance
 Entitled for Overtime (OT)

• Benefits:
 Shuttle bus service provided fom designated locations

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