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Call Center Agent - Telco
Full time through Global Headstart Specialist Inc in Makati City, Philippines

Call Center Agent - Telco Full time through Global Headstart Specialist Inc in Makati City, Philippines

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Job highlights

Posted on February 22, 2018

Job details


Qualifications:


• Must be at least High School Graduate

• With or without experience

• Excellent communication and listening skills

• A polite and friendly manner

• Lots of initiative

• A positive attitude

• The ability to think on your feet


Job Description:


• Manage all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed

• Meeting and exceeding department productivity and quality standards. Appropriately disbursed adjustments in accordance with policy and procedure

• Providing effective and timely resolutions of a range of customer inquiries

• Responding to customer inquiries requests, resolved issues efficiently and professionally



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