Key Account Manager - Supply
Full time
at Digistics PTY LTD in
Johannesburg, South Africa
Job highlights
Posted on February 13, 2018- Professional background in
- Job level Managerial
-
Pays salary of
ZAR 40,000 - ZAR 50,000 /month
(Fixed Salary)
Job details
The purpose of the position is to handle all purchasing and related tasks in the Supply Chain Department.
The primary focus is assured supply, working capital neutrality and a focus on zero write-offs. This function also focuses on enabling customer solutions across the entire supply chain and geographical areas. The manager is responsible for managing the function, which includes process compliance, people development and succession planning. Development and management of the company's relationship with both internal and external clients as well as the supplier base is of importance.
Key Functional Responsibilities
1. Pricing update
Agree & sign off product pricing with customer, at every price change interval
Manage & communicate price change process with IT, Finance & Ops at every price change interval
Manage the pricing account with the finance Department to ensure a positive balance
Manage and maintain the item master, ensuring correct items are available on customer web orders sites
2. Event planning & management
Obtain marketing calendar
Complete the promotions template in conjunction with the customer
Have weekly meetings with customers & report on Promotions
Communicate plan with Operations with weekly update as to progress
Minimize stock write-off related to Event & communication of write-offs to the customer. Clear the inventory off-set account on a monthly basis
3. Manage suppliers
Facilitate the reporting and focus on supplier performance to improve supplier delivery and order reliability through a Client Supply Chain Forum
Design, implement and maintain a Supplier Information Guide
Ensure new suppliers have had an induction tour
Obtain Supplier Information & forward to Finance Department for timeous completion
Ensure suppliers understand Operational delivery requirements
Report on and distribute supplier evaluations and meet with at least the top 3 worst performing suppliers on a monthly basis
Review RPCs under dispute and resolve issues with Supplier, DC & Finance
Forecasting, costing and import costings forms an integral part of the function
4. Customer management
Maintain the relationship with the customer
Handle queries with customers and escalate where needed to the appropriate levels
Regular meetings with customers and share feedback and action items with internal teams responsible for action
Manage the inventory off-set account and ensure the account is cleared every month
Manage the Advertising account, ensuring invoices are signed off and settled by the customer
5. Stock cover reporting
Report on Stock Cover across all customers and all locations, distributed to the correct audience at the agreed times
Ensure the relevant required information is contained in the report and all information is accurate, information must be verified telephonically with suppliers
Ensure action items are accurately reported to the customer
Report possible stock outs and investigates over stock situations
Escalate where needed
6. Out of stock management
Ensure the Pre-out of stock reporting is accurate and submitted on time to Order Admin for invoice processing
Ensure reason codes for out of stocks or substitutions are accurate
Communicate rationing on certain items & ensure execution by the Order Admin team
Ensure team executes on instructions
7. Make certain of assured supply
Assume responsibility for assured supply of product within all regions
Ensure that Inter DCs are correctly calculated
Assist DCs with inbound management, including calculation of receiving time slots
Ensure documentation is submitted timeously to DCs for picking & loading keeping in mind optimal vehicle utilization
Implement new Inter DC process across all customers
Ensure weekly plan for Inter DCs and special collections is communicated to MF & Operations with minimum last minute changes
Manage orders and facilitate the imports process on all imported stock
Ensure feedback on action items is provided timeously to the Order Admin team
Manage the supplier websites, including applicable access & reporting
8. Strategic alignment of inventory levels & cash flow requirements
Develop a planned purchasing schedule matching DC capability and capacity
Ensure Netstock is used optimally
Implement client forecasts, ensuring optimum stock levels during peak periods with minimal impact to DC capacity. Train team to amend forecasts if and when applicable
Ensure that inventory levels are managed to the minimum levels over month end period without impacting on Assured Supply
Ensure reports on stock cover are submitted on time
9. Imports management
Ensure efficient, effective and accurate monthly, weekly and daily planning on imported products
Build effective relationships with internal and external clients (suppliers and corporation SCM team) to improve operating efficiencies
Assist operations with inbound planning and receipt of import containers
Manage orders and facilitate the imports process on all imported stock
Update and maintain the Import Tracking Report (ITR), with a view of phasing out the ITR and using Netstock for imports management
Perform short shelf life analysis on Imported items and report to customers on possible risk
10. General management
Ensure adequate training is planned for your team
Ensure Staff has personal development plans
Ensure team members understand strategic intent of the department & importance of accuracy
Live the Company values
Succession planning
Plan and approve leave throughout the year
Build excellent relationships with DCs, customers and suppliers
Hold regular supplier meetings to improve performance
Keep track of all action items agreed with customer
Have weekly telecons with DCs to align on special requirements, exceptions, inbound and outbound volumes and other issues arising
Perform seasonality forecasts for internal use
11. Adhere to quality standards & policies
Adhere to DQSP programmes
Update DQSP procedures where applicable
Adhere to Digistics policies and procedures
Must have
5 FMCG Supply Chain Management Exp
Required/Preferred
Matric,
Computer Literacy
Educational Requirements
Qualification in Supply Chain, Logistics or Purchasing
Title and Definition
Weight
Work Ethic 5 % Is keenly aware of the time frame in which tasks or projects need to be done. Accepts and mirrors the level of
urgency conveyed by manager or customer being served. Puts first priority on the needs of the organization or the needs of its customers. This contrasts with the behavior of individuals who lose sight of approaching deadlines, fail to fully accept ownerships for commitments that have been made to others, and/or make decisions and spend time in self-serving ways that fail to place proper emphasis on organizational or customer needs.
Job Skills
Possesses sufficient job skills and knowledge to perform the job in a competent manner. Is able to demonstrate skills and knowledge in day-to-day situations. This is distinctly different from those individuals who lack sufficient job skills or knowledge to meet job requirements or who have the skills and knowledge, yet struggle to apply them to day-to-day situations on the job.
20 %
Safety 5 % Makes sure to understand every safety practice expected by the organization. Takes no shortcuts that
increase the risks of accidents, personal injuries or equipment failures. Looks for unsafe practices in the workplace and takes responsibility to ensure that others are aware of the potential impact. This is distinctly different from those who are unaware of many safety expectations, take shortcuts that increase safety risks, and/or fail to recognize and take timely action to increase safe practices by others.
Productivity
Meets or exceeds productivity standards that have been established for his/her organizational level or position. Has successfully combined skills, ability and effort level to ensure that expectations related to results/output are achieved. This is in contrast to those individuals who fail to meet standards due to a shortfall in essential skills, ability or the level of energy/effort required.
20 %
Quality of Work 30 %
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. This differs from those who cannot be relied upon to produce high quality work, pay little attention to detail, show little pride in a job well done and/or set a poor example for co-workers or direct reports.
Quantity of Work
Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload. This contrasts with those whose output level is clearly below organizational needs, those who make unacceptable tradeoffs between quantity and quality, and/or those whose output is typically below that of others when they are placed on a team.
15 %
Integrity 5 % Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust
the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.
Positional Competencies
English Literacy Numeracy Computer Literacy
Ability to deliver results
Ability to follow instructions and procedures Ability to cope with pressures and setbacks
Please do not apply if you do not have the relevan treuquired experience.
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