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Customer Service Representative
Full time at Wordtext Systems, Inc in Makati City, Philippines

Customer Service Representative Full time at Wordtext Systems, Inc in Makati City, Philippines

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Posted on February 8, 2018

Job details


•Prioritize and process customer web inquiries regarding online merchandise or service orders submitted thru email, live chat or instant message





•Assists customers with product selection, answers basic questions, and suggests various product options that are available.




•Documents customer problems and inputs using ticketing system.




•Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.




•Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products




•Maintain thorough and accurate customer service records




•Maintain the use of database systems and technology to deliver great customer care


•Help customers register online and process their orders




•Check product availability for customer orders and order or restock items if necessary to satisfy the customer




•Communicate with customers about their orders, including any delays or changes in delivery




•Performs other functions which may be assigned by the immediate superior from time to time.

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