Role Description

For this role we are looking for someone to manage the day-to-day operations of our bouldering gym. To thrive in this role you must enjoy serving, connecting with and supporting a diverse range of discerning customers - both on and off the walls. You will be expected to complete a range of front-desk and back-end tasks, from using our customer management and point-of-sales platforms, assorted retail support, cross-selling our other offerings, to gym maintenance, logistics and route-setting. You will report to our Head of Operations and work with our diverse team of operations crew. While training and mentorship will be provided, you will be expected to be adept at self-learning, with a view to take on shift duties or instructor roles as required.

Do you describe yourself as a responsible and meticulous individual? Do you take delight in providing great customer service? Are you good at following through with initiatives and see projects through to completion? If you believe in bringing your best to bear, every single day, you might just be the perfect person we are looking for.

Requirements

• More than 1-year experience in doing operations in a fitness, hospitality or retail setting 
  
• Familiarity with operating customer resource management and point-of-sales software (MindBody and VEND) 
  
• Tenacious can-do attitude, with high emotional intelligence. Able to support and serve discerning customers, know when to push and when to look for alternative approaches 
  
• Able to prioritise work independently and multi-task effectively 
  
• Proficiency in climbing route-setting will be a plus