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Helpdesk Technician
Full time at Stefanini Philippines in Paranaque City, Philippines

Helpdesk Technician Full time at Stefanini Philippines in Paranaque City, Philippines

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Posted on September 3, 2018

Job details

Job Responsibilities:

Provide technical end-user support via telephone, email, or web chat

Provide restorative or maintenance actions to resolve end-user problems

Respond to end-user problems based on standard procedures

Able to communicate thoughts effectively; Agile and interactive

Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

Job Requirements:

Bachelor's degree or vocational in IT-related courses is a plus

Minimum of completed two (2) years in college or has finished a Diploma/Certificate course

Fresh graduates are encouraged to apply

Above average English communication, verbal and written

Excellent customer service skills

Must consistently meet or exceed required performance criteria

Able and willing to take several calls a day when necessary

Familiarity and good working knowledge in PC hardware and software troubleshooting

Prior Software Application support ( Outlook, etc.) experience is a plus

Prior BPO experience in Technical Support is a plus

Familiarity with ticketing system, a strong advantage

Must be willing to work in different shifts

Must be amenable to work in Pasay City

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