Helpdesk Technician
Full time
at Stefanini Philippines in
Paranaque City, Philippines
Job highlights
Posted on September 3, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 18,000 - PHP 24,000 /month
(Fixed Salary)
Job details
Job Responsibilities:
Provide technical end-user support via telephone, email, or web chat
Provide restorative or maintenance actions to resolve end-user problems
Respond to end-user problems based on standard procedures
Able to communicate thoughts effectively; Agile and interactive
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Job Requirements:
Bachelor's degree or vocational in IT-related courses is a plus
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
Fresh graduates are encouraged to apply
Above average English communication, verbal and written
Excellent customer service skills
Must consistently meet or exceed required performance criteria
Able and willing to take several calls a day when necessary
Familiarity and good working knowledge in PC hardware and software troubleshooting
Prior Software Application support ( Outlook, etc.) experience is a plus
Prior BPO experience in Technical Support is a plus
Familiarity with ticketing system, a strong advantage
Must be willing to work in different shifts
Must be amenable to work in Pasay City
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