Contact Center Officer
Full time
at a Laimoon Verified Company
in
Abu Dhabi, UAE
Contact Center Officer Full time at a Laimoon Verified Company in Abu Dhabi, UAE
Job highlights
Posted on March 4, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
AED 5,000 - AED 6,000 /month
(Fixed Salary) - Nationality Egypt, Jordan, Lebanon, Palestine, Sudan
Job details
RESPONSIBILITIES AND DUTIES
- Attend courteously to phone and queries received from beneficiaries.
- As a front-line for company calls, the executive ensure that minor issues are resolved without delay.
- Handle customer complaints delicately and ensure customer's ultimate satisfaction.
- Report complaints and quality issues as and when they arise to the Dept. Manager.
- Assist beneficiaries to discover how they could use Company's online portals to their benefits; such as how to locate a provider and other features.
- Promote company image and products.
- Full adherence to policies and procedures.
Qualifications:
1 year min. experience in a contact ;
Excellent oral and written communication skills
Arabic speaker and fluent in English
Team player
Courteous, able to deal with different / difficult ;
Can handle confidential information
Other benefits
Annual ticket, medical and life insurance
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Confidential Company
The company has carved a unique niche in the regional healthcare sector because of its excellent service standards and innovative customer focused solutions. Through our various subsidiaries & affiliates, network agreements have been signed with more than 2,000 healthcare providers region-wide
No of employees: 11-50
Established in: 2002
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Hiring company
Confidential Company
The company has carved a unique niche in the regional healthcare sector because of its excellent service standards and innovative customer focused solutions. Through our various subsidiaries & affiliates, network agreements have been signed with more than 2,000 healthcare providers region-wide
No of employees: 11-50
Established in: 2002
-
Customer Service Advisor Lead AcademyAED 94
AED 1,469Duration: Upto 1 Hour -
Customer Services Course Brentwood Open Learning CollegeAED 94
AED 935Duration: 80 Hours
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