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Contact Center Officer
Full time at a Laimoon Verified Company in Abu Dhabi, UAE

Contact Center Officer Full time at a Laimoon Verified Company in Abu Dhabi, UAE

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Job highlights

Posted on March 4, 2018

Job details

RESPONSIBILITIES AND DUTIES 

- Attend courteously to phone and queries received from beneficiaries.

- As a front-line for company calls, the executive ensure that minor issues are resolved without delay.

- Handle customer complaints delicately and ensure customer's ultimate satisfaction.

- Report complaints and quality issues as and when they arise to the Dept. Manager.

- Assist beneficiaries to discover how they could use Company's online portals to their benefits; such as how to locate a provider and other features.

- Promote company image and products.

- Full adherence to policies and procedures.

Qualifications:

1 year min. experience in a contact ;

Excellent oral and written communication skills

Arabic speaker and fluent in English 

Team player

Courteous, able to deal with different / difficult ;

Can handle confidential information


Other benefits

Annual ticket, medical and life insurance

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