Qualifications:

• Bachelor's Degree in Accounting, Finance, Business Administration or other related fields

• Minimum 5 years of relevant experience

• Accounting-related work experience in a BPO environment particularly in Accounts Payable or Procure to Pay

• Proficient in Microsoft Office Applications particularly Excel

• Excellent communication and organization skills

Job Description:

• Coordinate individual and team work assignments and monitor team members' performance with the focus on improvement

• Monitor work load balancing

• Support high quality work through a positive environment

• Assist in reviewing daily, weekly and monthly service levels and provides recommendations for improvements

• Front line contact for questions or issues surrounding service levels

• Participate in providing feedback to the Quality team for improvement suggestions

• Work with auditing resources on individual and team error trends

• Ensure timely feedback is provided to individuals and teams on quality issues, changes, or trends

• Assist in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

• Provide suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards