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TSR - Direct Satellite
Full time through Global Headstart Specialist Inc in Quezon City, Philippines

TSR - Direct Satellite Full time through Global Headstart Specialist Inc in Quezon City, Philippines

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Job highlights

Posted on January 18, 2018

Job details

Qualifications:


• High school or general equivalency diploma

• With or without experience

• High technical support orientation

• Well developed communication and written skills

• Good problem - solving skills and focus on quality


Job Description:


• Provide customer focused troubleshooting. Accurately assess customer's product issue or problem

• Research customer problems/issues to increase knowledge and familiarity with the supported product and provide the highest level of support possible

• Deliver appropriate personnel a precise understanding of user's issues when a problem/issue needs escalated to a member of the Implementation or Development team

• Monitors incoming support tickets and resolves in accordance with client service level expectations


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