TSR - Direct Satellite
Full time
through Global Headstart Specialist Inc in
Quezon City, Philippines
Job highlights
Posted on January 18, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 15,000 - PHP 16,000 /month
(Fixed Salary)
Job details
Qualifications:
• High school or general equivalency diploma
• With or without experience
• High technical support orientation
• Well developed communication and written skills
• Good problem - solving skills and focus on quality
Job Description:
• Provide customer focused troubleshooting. Accurately assess customer's product issue or problem
• Research customer problems/issues to increase knowledge and familiarity with the supported product and provide the highest level of support possible
• Deliver appropriate personnel a precise understanding of user's issues when a problem/issue needs escalated to a member of the Implementation or Development team
• Monitors incoming support tickets and resolves in accordance with client service level expectations
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