Client Care Specialist

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future. Your role in the Tiffany Legacy Since 1837, Tiffany & Co. has been a company of great innovators who push the boundaries of design and influence style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join the Galleria Mall Tiffany & Co. team in Mall of the Emirates, Dubai, as a Team Manager. The Tiffany & Co. Client Care Specialist, as a member of the Operations Team, celebrates and cherishes our clients by ensuring they have seamless and personalized experiences. They uphold the highest standards of operational excellence, maintain a neat & organized store, and oversee all retail & stock operations. Key Accountabilities Deliver unparalleled service and results that uphold the standards of excellence and luxury etiquette. Achieve store operational excellence KPIs and support team compliance with Tiffany and LVMH procedures. Manage the entire process of repairs in-store: welcoming clients, creating long-lasting connections, analyzing clients' needs, and proposing appropriate solutions. Collaborate with the Customer Service department and Sales team to create a smooth experience for each client. Be accountable for implementing effective operations, stock management, transfers, cycle counts, inventories, and support payment processes and security (omnichannel, service, cash, etc.). Display professionalism and exercise agility, adapting behavior and feedback appropriately. Exercise resilience through challenging assignments and celebrate innovation when adopting new ways of working. Maintain a positive, ambitious, and collaborative attitude, fostering an inclusive team culture of joy. Propose improvements to Store Leadership when facing challenges or seeing opportunities, and support the rollout and adoption of new operational tools & systems. Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting core values of inventiveness, craft, and joy in designs that endure across generations. As a global pioneer in fine jewelry, Tiffany has spent nearly two centuries perfecting its craft and setting industry benchmarks. Through unwavering commitment to excellence, heritage, innovation, optimism, and possibility, Tiffany continues its legacy, creating designs that inspire people to express and celebrate love. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people drive our entrepreneurial culture. We value collective ambitions, encourage pushing boundaries, and champion curiosity and audacity. Our commitment to excellence includes nurturing growth and development opportunities, empowering individuals to reach their full potential. We are dedicated to creating an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective success. #J-18808-Ljbffr