Customer Relationship Officer

Role: Customer Relationship Officer Location: Dubai Region Role Purpose: Managing products and service functions related to Institutional Banking customers to ensure the delivery of quality service, project a warm image of ADIB, maintain operational controls, and continually improve financial services and operational efficiency. RESPONSIBILITIES: Deposit account documentation: Handle inquiries related to deposit accounts, including opening and closing accounts, ensuring proper completion of forms, observing KYC policies, and complying with CB instructions. Finance account documentation: Manage inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data into the system, and ensure proper form completion. Sales - Management of service delivery: Sell and cross-sell ADIB’s products and promote the bank’s image. Staff Management and coordination: Manage subordinates, plan their training and appraisals. Perform other tasks as specified by Management. Specialist Skills / Technical Knowledge Required: Broad knowledge of ADIB’s Retail Banking products & services Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures Good knowledge of UAE banking practices, regulations & risks Good knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other authorities Awareness of competitors in the local market Fair knowledge of service standards Training skills Sales skills Management information skills Computer skills #J-18808-Ljbffr