Assistant Manager I

Job Description - Assistant Manager I (ASS001263) Job Number: ASS001263 Description ABOUT THE COMPANY AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa, spanning 13 countries with over 700 stores. JOB PURPOSE The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service. RESPONSIBILITIES Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards. Assist managers in maintaining inventories and placing product orders to ensure effective stock management and product availability. Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure operational efficiency and customer satisfaction. Prepare detailed reports on KPIs, sales trends, inventory status, and team productivity to support effective decision-making. Assist in staff scheduling to align with operational needs while optimizing costs. Assign tasks to sales associates, cashiers, and coordinators to optimize operational efficiency. Supervise opening and closing processes, ensuring compliance with procedures for petty cash, reporting, and security standards. Communicate sales plans and targets to the team, monitor performance, and advise management on corrective actions. Specific for KIKO: Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO customer experience. Assist in training, motivating, and evaluating staff to ensure skill development and motivation. Qualifications Language & Technical Skills Fluency in English. Proficiency in MS Office. Strong product knowledge. Education Bachelor's degree in a related field. Experience Five years of experience in retail or a similar role. Two years in a managerial role. Behavioral Competencies Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. Directs Work: Provides direction and delegates effectively. Manages Conflict: Handles conflicts professionally and effectively. Develops Talent: Supports team development and growth. Nimble Learning: Learns from experimentation and feedback. Azadea Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or other protected characteristics. Organization Primary Location United Arab Emirates-UAE, Dubai, Mall Of The Emirates #J-18808-Ljbffr