Senior Duty Manager - Terminal Service Delivery

Senior Duty Manager – Terminal Service Delivery Department: Service & Operations Overview: This role is crucial in ensuring seamless terminal operations at Dubai Airports, one of the world's busiest airports. The Senior Duty Manager oversees real-time operations both airside and landside, ensuring adherence to operational plans, managing incidents, and maintaining industry-leading standards. Responsibilities: Lead terminal teams to deliver operational excellence and exceptional customer service. Proactively manage performance of service delivery members and partners. Ensure safety and security of all passengers and staff, with strict adherence to procedures. Manage communication protocols during incidents within the terminal. Identify and resolve staff, agency, airline, or passenger issues during shifts, sometimes outside normal operating parameters. Requirements: Degree or equivalent professional qualification. 4-6 years of experience in large operational environments with high customer volumes. Knowledge of aviation operations including terminals, passenger services, baggage, ramp, and airside operations. About Dubai Airports: Dubai Airports is a fast-growing business committed to delivering outstanding airport experiences 24/7. Join us to be part of a dynamic team connecting the world, pushing for innovation, and making a significant impact on Dubai's global reputation. #J-18808-Ljbffr