Franchise Hotel - Waiter/Waitress - Th8 Palm Hotel, Vignette Collection

(aboutus) Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice, putting people at the heart of everything we do to reframe luxury hospitality for the better. Our hotels are unique, each with its own distinct outlook and story to tell. Day-to-Day Responsibilities Greet guests and present them with the menu. Inform guests about daily specials and menu changes. Suggest food and beverages, and upsell when possible. Take food and beverage orders and record them accurately. Process payments, issue receipts, and handle change. Perform basic cleaning tasks as directed. Fill in for absent staff across F&B areas as needed. Enter orders and special requests into the POS system. Assist guests and address their queries. Work collaboratively to complete tasks efficiently. Ensure guest satisfaction with food and service. Respond promptly to guest requests. Maintain proper dining experience, including delivering items, offering desserts and drinks, and clearing courses. Open and pour wine at the table properly. Maintain grooming and appearance standards. Understand and communicate products and services offered at the hotel, which is a resort offering fine dining, activities, and amenities. Have basic cooking knowledge and complete menu familiarity. Assist with answering phones and financial transactions. Print closing reports, handle cash, and coordinate with the front office. Reconcile credit card settlements daily. Close shifts on the POS system. Follow hygiene and HACCP standards and SOPs. Perform other assigned tasks. Minimum Requirements Excellent English communication skills, both written and verbal. Trustworthy, detail-oriented, and accurate. Proactive, energetic, with a positive attitude. Ability to multitask and prioritize. Knowledge of products/items sold. Proficiency with Micros system. Benefits We provide everything needed for success, including competitive salaries and a range of benefits to support your work life. We promote inclusive teams that celebrate diversity and encourage authenticity. We are an equal opportunity employer, fostering a culture of trust, support, and acceptance. Join us and become part of our hotel family. #J-18808-Ljbffr