Customer Experience Partner

Justlife is revolutionizing the region with its beautifully designed all home services app and is seeking talented, innovative professionals who think beyond limits. Are you interested in shaping the future of home services within a rapidly growing tech startup based in Dubai? Join us and commit to becoming #everydaybetter ! Take on a vital role as a Customer Experience Partner in our Customer Experience department and be part of this exciting journey of continuous growth and success. What we expect from you: Handle incoming complaints with priority, providing friendly, cheerful, and professional service Manage customer reviews from Google Business, Google Play, and App Store Initiate call-backs for clarification on customer inquiries Update customers on booking statuses and confirmations Respond courteously and efficiently to customer questions and requests Handle escalated urgent complaints from various channels Conduct complaint investigations and collaborate with other departments Evaluate information from a technical perspective for proper analysis Maintain high customer satisfaction levels promptly and effectively Investigate root causes of complaints and implement resolutions Keep a complaints log and participate in process improvements What we are looking for: Bachelor's degree from an accredited university At least 1 year of professional customer service experience Strong organizational, analytical, and problem-solving skills Excellent communication skills in Arabic and English Proficiency in MS Office Ability to interact effectively across different levels and cultures Experience in customer interactions Ability to multitask, prioritize, and manage time efficiently Perks of being part of Justlife Enjoy a start-up environment with a dynamic culture and fulfilling workplace. Our benefits include: Extra day off on your birthday Free credits for our services Team-building activities and challenges We also focus on your growth and recognition through: Continuous learning opportunities and career development Performance management system Recognition programs and employee discounts About Us At Justlife, we envision a life free from chores, allowing you to focus on what matters most. As the region’s leading super app for home services, we connect customer needs with on-demand services through our innovative platform. Since 2015, we've digitalized the cleaning industry in the UAE and expanded across the GCC, offering a wide range of home services with a network of trained professionals. We serve over 6 million sessions across several countries, with a team committed to putting people first. Join us and let’s become #everydaybetter together!#J-18808-Ljbffr