IVR Genesys Test Engineer - Banking Project

Overview Senior Test Engineer (Arabic & English) - Test Genesys DTMF IVR and AI conversational IVR for Banking Project Responsibilities Execute test cases for Genesys-based contact center solutions (eg. DTMF IVR, routing, Conversational IVR, agent desktop reporting..) Validate Call flows, routing strategies, and IVR prompts against business requirements. Perform testing of voice, and digital interactions across channels and platforms Collaborate with developrs, and business teams to understand requirement and resolve issues Conduct regression testing after system changes or upgrades. Use tools such as Genesys Cloud, GC Admin, and other CX Tools for testing and validation Log, and track defectsusing tools like JIIRA, and participate in defect triage. Prepare test plan, document and report Support UAT and production validation efforts. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. ISTQB or similar certification is a plus Essential skills Strong understanding of Genesys architecture, including routing, IVR and Speech analytics Hands on experience in testing Conversational IVR Desired skills Good at developing testing dashboard, tracking bugs in JIRA.. Good knowledge of test management and defect tracking tools Strong analytical and comminications skills Exposure to Automation tools such as Selenium, Cyara.. Basic understanding of cloud platforms like AWS/Azure Experience 3-6+ years of manual and automated QA experience for contact center technologies #J-18808-Ljbffr