Team Leader

Dubai, United Arab Emirates

Posted on 05/29/2025 The Team Leader is responsible for managing and drivingthe performance of tele sales and kiosk sales teams for credit cards and otherbanking products. This role involves supervising daily sales activities,ensuring target achievement, coaching team members, and maintaining highservice standards. Key Responsibilities: Team Leadership & Performance Management: Supervise, train, and mentor tele sales and kiosk salesexecutives. Monitor daily performance and ensure achievement ofindividual and team sales targets. Conduct regular coaching sessions to improve salestechniques and product knowledge. Motivate the team to maintain high morale and productivity. Sales & Business Growth: Drive sales of credit cards, personal loans, and otherbanking products through tele sales and kiosk channels. Develop and implement strategies to increase customeracquisition and conversions. Identify new business opportunities and potentialcustomers. Customer Service & Relationship Management: Ensure high levels of customer satisfaction and servicequality. Address escalated customer concerns and resolvecomplaints effectively. Build and maintain strong relationships with key clientsand referral partners. Operational & Compliance Management: Ensure all sales activities comply with banking policies,regulatory guidelines, and ethical standards. Oversee kiosk operations, inventory, and point-of-saletransactions. Maintain accurate records of sales, customerinteractions, and team performance. Reporting & Coordination: Prepare and submit daily, weekly, and monthly salesreports. Coordinate with management, marketing, and otherdepartments to align sales strategies. Stay updated on market trends, competitor offerings, andbanking regulations. Requirements Qualifications & Skills: Education & Experience: Bachelor’s degree in Business, Finance, Marketing, or arelated field (preferred). 3+ years of sales experience in the banking or financialsector, with at least 1 year in a leadership role. Proven experience in managing tele sales and kiosk-basedsales teams. Strong leadership, coaching, and team managementabilities. Excellent sales, negotiation, and communication skills. Goal-driven, self-motivated, and able to work underpressure. Strong problem-solving and decision-making capabilities. Proficiency in CRM software, tele sales tools, and POSsystems. Other Requirements: Willingness to work in a fast-paced sales environment. Flexibility to work shifts, weekends, and public holidaysas required. #J-18808-Ljbffr