Operations Manager

Dubai, United Arab Emirates

Posted on 02/05/2025 Weare seeking an experienced and detail-oriented Operations Manager to overseedaily operations and ensure efficiency across all processes at Hassi Properties Real Estate. This role is integral to maintaining a high standard of servicedelivery, managing operational budgets, and coordinating with internal teams tostreamline workflows. The ideal candidate will have a strong background inoperations management, preferably within real estate or property investmentsectors, and a deep understanding of the Dubai real estate market. Key Responsibilities • Operational Strategy & Efficiency ○ Develop and implement operational policies and procedures to enhanceproductivity. ○ Identify and execute process improvements to increase efficiency and reducecosts. ○ Collaborate with the executive team to align operations with company goals. • Team Leadership & Management ○ Oversee daily operations, ensuring alignment with strategic goals. ○ Manage, mentor, and develop the operations team to ensure high performance. ○ Foster a collaborative environment that encourages teamwork andaccountability. • Client Service Excellence ○ Ensure all operational activities contribute to a high standard of clientservice. ○ Address and resolve client inquiries and issues in coordination with thesales and client relations teams. ○ Develop and implement strategies to enhance client satisfaction andexperience. • Budgeting & Financial Oversight ○ Prepare and manage operational budgets, monitoring expenses and allocatingresources efficiently. ○ Provide regular financial reports on operational performance, identifyingareas for improvement. ○ Work closely with finance to ensure accurate financial tracking andreporting. • Vendor and Partner Relations ○ Manage relationships with external vendors, service providers, and partners. ○ Negotiate contracts and maintain strong vendor relationships to ensurehigh-quality services. ○ Regularly evaluate vendor performance and identify new opportunities forpartnerships. • Compliance & Risk Management ○ Ensure compliance with all regulatory requirements related to real estateoperations. ○ Conduct regular risk assessments to mitigate potential operational risks. ○ Develop contingency plans to ensure operational continuity in case ofdisruptions. • Reporting & Analytics ○ Track and analyze key operational metrics to assess and enhance efficiency. ○ Provide regular reports to management on operational successes and areasneeding improvement. ○ Use data-driven insights to make informed decisions and adjust strategies asnecessary. Key Performance Indicators (KPIs)• Operational Efficiency ○ Reduction in operational costs by a targeted percentage per quarter. ○ Improved process turnaround times by a set number of days. • Client Satisfaction ○ Maintain a client satisfaction score of (specific score or percentage). ○ Increase client retention rate by a targeted percentage year-over-year. • Budget Management ○ Ensure operations remain within the allocated budget. ○ Reduce waste and operational expenses without compromising quality. • Team Performance ○ Increase team productivity and efficiency by a specific percentage. ○ Ensure timely completion of team projects and milestones. • Compliance ○ Maintain zero compliance violations. ○ Complete regular compliance training and assessments. Requirements ●Bachelor’s degree in Business Administration, Operations Management, Real Estate, or a related field. ● Minimum of 5-7 years of experience in operations management, preferably inreal estate or property investment. ● Proven track record of improving operational efficiency and managing budgets. ● Strong knowledge of the Dubai real estate market and regulatory requirements. ● Excellent leadership, organizational, and problem-solving skills. ● Proficiency in operational software, CRM systems, and data analysis tools. ● Ability to work independently, as well as collaboratively across departments. ● Strong communication skills; fluency in English is required, and proficiencyin Arabic is a plus. What We Offer ● Competitive salary and performance-based bonuses. ● Opportunities for career growth and professional development. ● A supportive and collaborative work environment. ● Access to a diverse portfolio of high-quality properties. ● Health insurance and other benefits. #J-18808-Ljbffr