Relationship Manager-Small Business Finance(Outsource)

Relationship Manager-Small Business Finance (Outsource) United Arab Emirates Job Description KEY METRICS: Revenue, Expenses, Net Income, Assets Consumer satisfaction, loan/financing repayment performance, delinquency rates, consumer retention, complaints, compliance with regulations and codes of conduct Number of valid customer complaints, percentage of delinquent customers, customer exits due to financial crime compliance Key Accountabilities and Responsibilities: Credit Acquire volumes from existing portfolio and new contacts; develop a database of qualified leads through referrals, cold calling, networking, etc. Prepare high-standard call reports that are informative and professional Prepare credit applications, analyze financial documents, and ensure compliance with policies and regulations Assess client needs, monitor financial health, and ensure complete documentation with adequate collateral Manage disbursements, adjustments, and ensure credit lines are valid and accessible Coordinate with internal departments for smooth transaction processing Adhere to the bank's financing policies and report exceptions Conduct regular site visits for credit monitoring and follow up on dues Provide clients with practical options, ensuring ethical sales practices and transparency in terms and conditions Customer Service Maintain contact to ensure high client satisfaction and handle complaints effectively Develop and maintain relationships to meet revenue and profit targets Ensure service quality standards and client satisfaction scores are achieved Internal / External Cooperation Collaborate effectively with all bank employees and external partners Build trust, communicate effectively, foster innovation, and uphold integrity Complete mandatory training and pursue skill development opportunities Skills and Knowledge Requirements Knowledge of ADIB’s products, credit analysis, operational policies, and UAE banking regulations Experience in credit appraisal and relationship management Minimum five years of banking experience in a relationship management role Job Info Job Identification: 3182 Posting Date: 05/16/2025 Apply Before: 06/30/2025#J-18808-Ljbffr