Cashier

Job Responsibilities Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedule appointments. Appointment management includes no-shows, rescheduling, and confirmations. Register new patients, follow up with patients, and update existing files by collecting patient details. Respond appropriately to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems. Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/co-payment if any after checking insurance eligibility, enter on the hospital information system, and then send the patient for consultation/any other services. Provide claim forms in case the patient wants to claim reimbursement. Facilitate daily cash collection, credit card slips, and cheque deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. Cater to the needs of all incoming patients (with or without appointments). Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctors' duty roster, and procedure for booking appointments. Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster. Provide information to the respective doctor/nurse for the call backs. Check emails daily, reply wherever required, and clear the respective dues if any. Ensure operations are carried out uniformly according to hospital policies and procedures. Contribute to team effort by accomplishing related results as needed and maintain a safe and clean reception area by complying with procedures, rules, and regulations. Provide education to patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by the doctor and handing over available education materials. Participate in the Hospital training programs. Handle complaints in a structured, timely, and professional manner which is fair, courteous, and respectful of privacy, to identify problems and to continuously improve the department's services. Keep strict compliance with the confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use, or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with hospital duties, with its specific prior written authorization. #J-18808-Ljbffr