Head Hostess - Yas Hotel Abu Dhabi - PO Box 131808 Yas Island

Job Number 19157316 Job Category Rooms and Guest Services Operations Location Yas Hotel Abu Dhabi

PO Box 131808 Yas Island

Abu Dhabi

United Arab Emirates

United Arab Emirates Brand W Hotels Schedule Full-time Relocation? No Position Type Non-Management/Hourly Start Your Journey With Us Boldly coloring outside the lines of luxury

W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more

experience it all

and hit repeat. We share our guests’ passions

providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more

not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world

then we invite you to explore a career with W Hotels. Job Summary Respond to guest requests for special arrangements or services (e.g.

transportation

reservations

dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather

summarize

and provide information to guests about the property and the surrounding area amenities

including special events and activities. Answer

record

and process all guest calls

messages

requests

questions

or concerns. Contact appropriate individual or department (e.g.

Bellperson

Housekeeping) as necessary to resolve guest call

request

or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability

service

safety

and well-being of guests. Report accidents

injuries

and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures

ensure uniform and personal appearance are clean and professional

maintain confidentiality of proprietary information

and protect company assets. Welcome and acknowledge all guests according to company standards

anticipate and address guests

service needs

assist individuals with disabilities

and thank guests with genuine appreciation. Speak with others using clear and professional language

prepare and review written documents accurately and completely

and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others

support team to reach common goals

and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand

sit

or walk for an extended period of time or for an entire work shift. Move

lift

carry

push

pull

and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors. #J-18808-Ljbffr