Restaurant Growth & Operations Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.About the team The Restaurant Growth & Operations Manager will report directly to the General Manager of Food and act as the strategic driver behind Account Management and Restaurant Operations. They will serve as a key point of coordination across internal teams and help guide account managers in identifying, prioritizing, and executing actions that drive restaurant success. They will also be responsible for identifying key restaurant performance improvement areas and building processes to solve them at scale. The role may also support sales functions when necessary.What you’ll do Own the performance and growth of restaurant partners on the platform.Build insights using data to inform decisions, identify trends, and unlock restaurant potential.Collaborate with sales, account managers, operations, and marketing/growth teams to optimize performance.Create and refine processes that improve scalability and efficiency across the restaurant lifecycle.Develop tools, dashboards, and reporting to streamline workflows and provide visibility to stakeholders.Act as a bridge to the product team, identifying and communicating macro-level needs and opportunities for feature development.What you’ll need6+ years of relevant experience, ideally in food tech, marketplaces, or high-growth environments.Highly analytical and process-oriented, with a strong ability to structure problems and execute solutions.Proven experience building automation tools, dashboards, or operational systems.Effective communicator who can manage cross-functional teams and work closely with products.Strategic thinker with hands-on mentality to drive tangible business outcomes.Is ready to get their hands dirty, this is not only about presentations and dashboards, but living the field.English is a must. Arabic is a plus.What we’ll provide you We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to: Work and learn from great minds by joining a community of inspiring colleagues.Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.Explore new opportunities to learn and grow every day.Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.Apply for this job*indicates a required field First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manually Accepted file types: pdf, doc, docx, txt, rtf Current Employer *Current Job Title *Linked In Profile *How did you learn about a role at Careem? (tick all that apply) *I saw the job posting on Linkedin and decided to apply I saw the job posting on Careem’s Careers Page and decided to apply I saw the job posting on Localized and decide to apply A recruiter from Careem reached out to me and encouraged me to apply A recruiter external to Careem reached out to me and encouraged me to apply I had a conversation with a friend or acquaintance who works at Careem I attended a University event or career fair and met a representative from Careem I read about Careem in the news Other Have you seen Careem's content on social media? * Select...If Yes, please specify the platform (tick all that apply) *Linked In Twitter Tik Tok Instagram Other What influenced your decision to apply for a role at Careem? (tick all that apply) *Careem’s purpose and values The career growth and development opportunities offered at Careem Financial compensation and colleague benefits The job description aligns with my skills and qualifications Working with top talent at the organisation Community of inspiring colleagues The opportunity to drive impact Other Have you previously worked at Careem? * Select...To which gender identity do you most identify: Select...Voluntary Self-Identification Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter.As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law.The collection of demographic information is for internal purposes only i.e. equal employment opportunity monitoring as well as diversity initiatives. #J-18808-Ljbffr