Service Delivery - Sr. Manager

Overview Service Delivery - Sr. Manager role at Dicetek LLC.Responsibilities Infrastructure NOC, ITIL, Team management Required Qualifications Experience: 10+ years of experience in network operations, with at least 5 years in a managerial or leadership role within a NOC.Technical Skills: Extensive knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and experience with network devices (routers, switches, firewalls).Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g., Solar Winds, Nagios, Zabbix) and incident management systems (e.g., Service Now).Leadership: Proven track record of successfully leading and managing a NOC team, with strong skills in team development and performance management.Certifications: Relevant certifications such as CCNP, ITIL, or equivalent are highly preferred.Preferred Qualifications Experience with cloud-based network operations and monitoring tools (e.g., AWS, Azure).Familiarity with ITIL processes and best practices for incident, problem, and change management.Knowledge of AI and automation tools and their application in network operations.Seniority level Not Applicable Employment type Contract Job function Project Management and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr