Client Relations Officer

Dubai, United Arab Emirates

Posted on 14/10/2025 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities. Job Description The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner. Responsibilities Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines Issuing quotes and providing license-related documentation to clients and professional partners Monitoring and updating the CRM system regularly when managing a portfolio of work Accurately analyzing the content of all documentation such as passports, application forms and resolutions Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained Fostering long‑lasting business relationships with clients and professional partners Handling complaints and finding optimal solutions to ensure clients’ happiness and retention Operating closely with sales, finance, and renewals departments Performing other job-related duties as assigned by Management Requirements Full English proficiency is required Additional spoken languages are a plus Intermediate computer literacy is required e.g., MS Office Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face‑to‑face interactions Strong attention to details Customer Service and Client Relationship Management experience is advantageous Benefits As an employee of IFZA, you can expect: 24 working days as annual leave Annual flight home Medical insurance plan (with the option to upgrade at your own cost) Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more) #J-18808-Ljbffr