Customer Solution Engineer, Dubai

Overview At Cloudflare, we are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks powering websites and Internet properties for customers from individual bloggers to Fortune 500 companies. We protect and accelerate Internet applications without requiring hardware, software installation, or code changes. Our globally distributed network improves performance and reduces spam and other attacks for customers.Location: Dubai Role Summary As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert who will ensure Enterprise customers understand and utilize the Cloudflare platform to its fullest extent, helping customers be successful and derive maximum value from their Cloudflare investment.You will work with the Customer Success Manager (CSM) and with teams across Cloudflare—Sales, Product, Engineering, and Customer Support—to identify and implement scalable solutions for your customers’ needs and drive customer success.Role Responsibilities Serve as a trusted technical advisor within the Account Team to help expand existing business and ensure customer success.Collaborate with regional CSMs to support the regional book of business.Deliver timely, organized onboarding, demonstrate full value of Cloudflare products, and advise on technical best practices.Support customer retention and expansion through relationship building and participation in periodic account reviews.Provide proactive technical guidance and expertise across all Cloudflare products.Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.Proactively identify opportunities for expansion within existing customers.Capture and communicate gaps in product or features to promote retention.Contribute to the CSE organization through knowledge sharing, documentation, and best-practice iterations.Travel 20–50% for customer meetings, conferences, and collaboration with Cloudflare teammates.Role Requirements (Must-Have Skills)3+ years of prior post-sales customer relationship management.Deep understanding of how the Internet works, with curiosity to expand knowledge, including: OSI layers and protocols (TCP/IP, TLS, DNS, HTTP).Reverse and forward proxies and their applications.Security aspects of Internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust).Performance aspects (Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3).Enjoy troubleshooting and solving technical problems; understand Cloudflare’s role in today’s Internet.Ability to identify and solve problems and build sustainable preventive solutions.Technical curiosity and passion; stay up to date with Cloudflare products and industry trends.Project management, deadline adherence, and prioritization skills.Fluent in English and Arabic.Nice-to-Have Skills Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2.What Makes Cloudflare Special We are a high-growth technology company with a soul, committed to protecting a free and open Internet.Additional company initiatives include Project Galileo, the Athenian Project, and 1.1.1.1, reflecting our commitment to security, privacy, and civic impact.Additional Information This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Offers may be conditioned on authorization to receive software or technology controlled under these laws without sponsorship for an export license.Equal Opportunity Cloudflare is proud to be an equal opportunity employer. We provide equal employment opportunities to all people and value diversity and inclusion. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply, please contact hr@cloudflare.com or visit our offices. #J-18808-Ljbffr