Call Centre Agent - Immediate Joiners Required

Call Centre Agent - Immediate Joiners Required GTS FZCOMedical Insurance, Annual Leaves As Per Labour Law Vacancy Job Description• Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.• Be a first point of contact to handle and resolve customer enquiries with accurate information.• Evaluate problems of the customers and provide logical lasting solutions.• Identify and escalate issues appropriately and ensure a timely response.• Ensure best in class customer satisfaction (CSAT)• Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process.• Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.• Ensure escalations are followed up within specified timeline.• Minimum 1 years of Contact Centre experience in a Soft Skill driven environment• Good English language skills required. (Arabic language skills preferred)• Excellent communication skills both written (Email/Chat) and verbal (Voice Desired Candidate Profile Good clear English communication skills are must + Arabic Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr