Team Leader RB-Branch (Outsource)

Description Role: Team Leader (RSS)-PFLocation: Abu Dhabi Role Purpose: Managing a team and ensuring that overall responsibilities are achieved while projecting a warm image of ADIB to increase the bank's visibility in the financial market.Developing new strategies for the business in the respective area and building suitable plans to increase business.Key Accountabilities of the role Main Responsibilities: To ensure that set targets are met/exceeded on time.Ensure the team fully adheres to ADIB policies and procedures on day-to-day business management.Ensure adequate leave planning for the team and effective execution.Daily/Weekly Responsibilities: Ensure business is proposed/booked in accordance with ADIB policies and procedures, including Sharia compliance.Monitor daily activities of IFEs and ensure appropriate business management/control is in place.Coach the team on daily business activities to achieve monthly goals.Review and recommend standard credit applications and ensure the authenticity of critical documents (MRF, identification documents, bank statements, etc.).Update lead status on time; ensure status updates before leaving for the day.Monitor daily attendance; escalate regular absenteeism to SM.Ensure disbursement files are in order before forwarding to RFO by cross-checking customers' original documents against copies; files must be sent immediately or within one working day.Ensure proper handover of all customer-related files/documents before staff resigns or leaves, and arrange proper follow-up/closure of each case.Handle customer complaints directly; IFEs should not handle complaints directly at any point.Ensure all IFEs are aware of products, policies, and promotions of ADIB, and keep them updated on changes.Open business channels for IFEs by visiting potential employers/high-net-worth customers and introducing them to IFEs.Monthly Responsibilities: Motivate high achievers by recognizing them in team meetings; create opportunities for other staff to compete for top positions in a healthy manner.Recognize staff training needs based on monthly performance evaluations.Arrange IFE training/coaching based on identified weaknesses and escalate to SM if improvement is not observed.Recommend disciplinary actions for those showing no improvement.Support SM with Al Khair STL/Settlement/Clearance/STL processes based on calls.Visit two ministries/departments/listed companies and provide reports to the Business Visit Report to SM.Annual Responsibilities: Conduct annual appraisals and recommend staff recognition.Specialist Skills / Technical Knowledge Required for this role: Familiarity with core banking and application sourcing systems.Exposure to Outlook, Email, and HR systems. #J-18808-Ljbffr