Managed Services - Sales & Solutions Analyst - Business Outcomes

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Senior Associate Job Description & Summary At Pw C our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.As a managed service delivery generalist at Pw C you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.Company Overview Pw C Overview: At Pw C we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than 328000 people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services Pw C Middle East Overview: Established in the region for over 40 years Pw C Middle East employs over 10000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond Corporate Culture & Working Environment: Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table As Pw C staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events Line of Service and Overview: Managed Services is the delivery and execution business within Pw C providing operational solutions for clients. It brings the best of Pw Cs advisory capabilities our technology expertise and our operational delivery to help clients solve complex problems Job Details Job Summary: What does this role aim to achieve in the firm/what impact does the role create The Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go to market strategy pre-sales and design of client-centric managed services solutions in our Business Outcomes pillar (Finance Procurement HR). The role bridges pre-sales activities solution design proposal development and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions.Roles and Responsibilities: Daily tasks and delivery expectation Solution Design & Development Assist in shaping and tailoring managed services solutions that address client requirements Develop functional and technical solution components including workflow process automations SLAs governance structures and org models Support development of pricing models aligned to profitability targets and delivery capabilities.Proposal and Bid Management Contribute to bid strategy and develop solution content for proposals e.g. value proposition approach staffing models SLAs etc.Coordinate with internal teams to ensure alignment with delivery risk and pricing stakeholders Sales Enablement & Client Engagement Participate in client discovery sessions to gather requirements and present solutions Develop marketing collateral and thought leadership to support sales discussions Build reusable solution components and contribute to the MS solution knowledge base Market & Competitive Intelligence Conduct market research and competitor benchmarking to inform solution differentiation.Maintain knowledge of industry trends emerging technologies and best practices in managed services.Operational & Delivery Alignment Liaise with delivery teams to validate feasibility cost and resource implications of proposed solutions Assist in the transition from sales to delivery including handover documentation and stakeholder alignment Expected Skills: Specific learned abilities or technical skills Strong analytical and problem-solving skills; ability to assess and structure complex solutions Excellent Power Point skills with ability to storyboard and develop executive-ready slides Excellent Excel skills and ability to independently model complex solutions Effective communicator with strong writing and presentation skills Ability to manage multiple priorities under tight deadlines and in a fast-paced environment Experience in managed services shared services or global business process outsourcing Experience developing proposals for corporate services solutions (Finance Procurement HR)Understanding of managed services solutions & pricing structures a plus (FTE-based output-based consumption-based)Expected Competencies: Values behaviors & attitude Can-do attitude and willingness to learn and develop Ability to be agile and thrive in a high pressure environment Required Language Skills: Proficient in written and spoken English and Arabic Minimum Education and Specific Qualification: Bachelors degree in Business Engineering Technology or related field Years of Experience: 46 years of experience in an international managed services shared services or global business outsourcing organization or Big 4 firm Education (if blank degree and/or field of study not specified)Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank certifications not specified)Required Skills Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 20 more Desired Languages (If blank desired languages not specified)Travel Requirements Available for Work Visa Sponsorship Government Clearance Required Job Posting End Date Required Experience: IC #J-18808-Ljbffr