Guest Experience Specialist - Front Office - InterContinental Residence Suites Dubai Festival City

Join to apply for the Guest Experience Specialist - Front Office - Inter Continental Residence Suites Dubai Festival City role at IHG Hotels & Resorts1 day ago Be among the first 25 applicants Join to apply for the Guest Experience Specialist - Front Office - Inter Continental Residence Suites Dubai Festival City role at IHG Hotels & Resorts Do you see yourself as a Guest Experience Specialist - Front Office for Inter Continental Hotel Dubai Festival City?As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.The Inter Continental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long-stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.A little taste of your day-to-day: Be the warm welcome that kicks off a memorable guest experience.Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.Handle cash and credit transactions.Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.Take pride in your appearance and place as a brand ambassador.Always know what events and activities are on the day’s schedule.Jump into other ad-hoc duties when your colleagues need your help.What we need from you: Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to Fluency in the English language - extra language skills would be great.Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers, especially our reservations system, Opera.Flexibility - night, weekend and holiday shifts are all part of the job You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential Experience - ideally, you’ll have spent at least two years in a front desk or guest service position in a 5-star property Ability to work independently and within a team environment What you can expect from us We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us, and you’ll become part of our ever-growing global family.As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Hospitality Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x Get notified about new Customer Service Specialist jobs in Dubai, Dubai, United Arab Emirates.Guest Experience Expert - Four Points by Sheraton Bur Dubai Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Customer Care Support (Internship)- Dubai, UAECafe Assistant/ Customer Service Associate

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