Water Treatment Service Supervisor - Electro-Mechanical

Customer Support : Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.Technical Assistance : Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.Maintenance and Repairs : Perform routine maintenance and emergency repairs on electro-mechanical systems, ensuring optimal performance and compliance with safety standards.Documentation : Maintain accurate records of service activities, including work orders, service reports, and customer interactions.Training and Guidance : Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.Quality Assurance : Ensure all service activities meet company quality standards and customer expectations.Inventory Management : Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.Continuous Improvement : Stay updated with the latest advancements in water treatment technology and electro-mechanical systems, applying new knowledge to improve service efficiency.Key Generic Skills : Technical Skills : Proficiency in diagnosing and repairing electro-mechanical systems, with a strong understanding of water treatment processes and equipment.Customer Service : Excellent communication and interpersonal skills, with a customer-centric approach.Problem-Solving : Strong analytical and problem-solving abilities, with attention to detail.Team Player : Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.Flexibility : Willingness to travel and work outside regular business hours as needed.Qualification & Experience : Minimum Qualifications : Diploma or degree in Electro-mechanical Engineering, Electrical Engineering, or a related field.Minimum Experience : Minimum of 3 years of experience in a similar role, preferably in the water treatment industry. #J-18808-Ljbffr