Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Operations Manager - Contact Center - Real Estate (Bilingual - English/Arabic)Get AI-powered advice on this job and more exclusive features.Job Title: Operations Manager - Contact Center - Real Estate (Bilingual - English/Arabic)Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreements and financial expectations are achieved.Essential Functions/Core Responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.Maximize revenue generation to meet long- and short-term financial goals (e.g., data collection for billable/non-billable hours, forecasting, budgeting).Select, train, develop, and manage performance of direct reports and their teams; plan and assign work according to organizational policies and legal requirements.Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).Create and strengthen relationships with client partners.Provide leadership and guidance to ensure consistent application of company policies and standards; implement corrective actions as needed.Conduct regular one-on-one meetings with direct reports to review individual performance.Customer Service Advisor - Arabic speaker (Abu Dhabi)Job Description: This role is responsible for providing high standards of customer service via telephone to existing and potential customers.Essential Functions/Core Responsibilities: Handle inbound calls from customers, prospects, and non-customers, maintaining standards for call volume, pick-up time, duration, and quality.Answer customer inquiries efficiently and courteously, providing complete and correct information, and redirecting as necessary.Identify opportunities for selling and cross-selling.Resolve customer problems and offer appropriate solutions.Stay updated on product, service, and procedural changes through continuous learning.Participate in outbound calling programs and other projects as required.Handle projects and tasks assigned by management.Perform customer transactions accurately and efficiently.Required Education, Skills, and Qualifications: Minimum 1 year of call/contact center experience in banking, finance, insurance, or healthcare sectors, preferably telephonic.Fluent in English (B2 level+) and Arabic.Good communication and interpersonal skills.Proficiency in PC use, especially MS Excel formulas.Graduate in any field; a combination of education and experience may substitute for a bachelor’s degree.Cheerful, positive personality with a smile.Empathetic, patient, courteous approach.Good telephone etiquette and a love for speaking over the phone.Presentable, proactive, and professional.Ability to tolerate repetitive work in a fast-paced environment.Results-driven, attentive to detail, dependable, eager to learn.Willing to work 8 hours a day, any 5 days a week, in rotational shifts, and be adaptable for internal role changes over time.Disclaimer: The above statements describe the general nature and level of work performed; they are not exhaustive of all responsibilities, duties, and skills required.Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity/expression, veteran status, disability, or other protected characteristics.Location: Abu Dhabi - Khaleej Area Language Requirements: Bilingual English/Arabic Time Type: Full-time Job ID: R1326697Seniority level Mid-Senior level Employment type Full-time Job function Management Industries IT Services and Consulting This job posting appears active and relevant. #J-18808-Ljbffr