Customer Complaints Manager [ EMARATI TALENT ]

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Hire Rightt - Executive Search & HR Advisory Role : Customer Complaints Manager (Emarati talent)Location : Dubai, UAECandidate will be responsible for overseeing & handling customer complaints within the organization, ensuring that they are resolved efficiently and effectively to maintain customer satisfaction and loyalty.Key Responsibilities Investigating customer complaints and ensuring they are resolved in a timely manner.Escalating unresolved or complex complaints to the appropriate department Team Management: Supervising and training a team of customer service representatives or complaint handlers.Ensuring team members are equipped with the necessary tools and knowledge to resolve customer issues.Customer Interaction: Engaging with customers directly to understand their complaints.Communicating with customers to update them on the status of their complaints and solutions.Complaint Analysis & Reporting: Tracking and analyzing trends in customer complaints Making recommendations for improving processes, policies, or products to reduce future complaints.Customer Feedback: Collecting feedback from customers after complaint resolution Candidate is required to have strong verbal and written communication skills to interact with customers and internal teams with a min of 4-6 years at a Managerial/ Supervisory capacity.Salary AED 35000+ benefits for self.Email CVs to zeena@hirerightt.com Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Hospitality, Events Services, and Retail Referrals increase your chances of interviewing at Hire Rightt - Executive Search & HR Advisory by 2x Sign in to set job alerts for “Complaints Manager” roles.Corporate Bank - Customer Service Manager - Associate / Assistant Vice President Central Reservation & Customer Service Manager Manager – Customer Care MIS and Reporting - Dubai Holding Real Estate Head of Operations Transformation - STP and Automation Head of Transaction Banking Operations Risk - Control & Middle Office Outlet Manager - Dhow & Anchor - Jumeirah Beach Hotel Head of Operations and Collateral Management Services Assistant Manager -Customer Experience (UAE Nationals Only)Senior Officer - Community Management - Dubai Holding Community Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr